Last updated: December 11, 2025
1. Who We Are
LA French Spa LLC (“LA French Spa,” “we,” “us,” or “our”) is a skincare and massage spa located in Coral Gables, Florida.
This Privacy Policy explains how we collect, use, and share personal information when you visit our website or book a service online through our booking partner Fresha (https://www.fresha.com).
2. Personal Information We Collect
We collect the following categories of personal information when you use our website or Fresha:
2.1 Information you provide directly
When booking an appointment through Fresha, contacting us, or using our online forms, you may provide:
- Name
- Email address
- Phone number
- Appointment details (selected services, date and time, preferences, notes)
- Payment details processed securely through Fresha or its integrated payment partners
- Any information you voluntarily include when messaging us
LA French Spa does not store full credit card numbers or sensitive payment data on its own systems. All payments are processed through Fresha’s PCI-compliant system or in-spa terminals.
2.2 Information automatically collected
When you visit our website or Fresha’s booking widget:
- IP address
- Browser type and device information
- Pages viewed and session data
- Cookies or similar technologies required for secure booking and site performance
Fresha may also collect technical, device, and usage information under its own privacy policy.
3. How We Use Your Information
We use your information to:
Service Delivery
- Schedule, confirm, modify, or cancel appointments through Fresha
- Process payments securely via Fresha’s payment infrastructure
- Maintain your booking history
Communication
- Send confirmation emails, reminders, and updates via Fresha
- Respond to your messages or questions
Operations & Improvement
- Maintain and improve our website
- Diagnose technical issues
- Monitor service performance (in aggregate)
Legal & Security
- Prevent fraud or misuse
- Comply with applicable laws and operational requirements
We do not sell personal information.
4. Sharing of Personal Information
We share personal information only as needed to operate our services:
4.1 Fresha (Primary Booking Provider)
When you schedule online, your information is processed by Fresha, which acts as our booking and payment processor. Fresha may store and process your:
- Contact information
- Appointment data
- Payment confirmation details
- Communication preferences
Fresha’s privacy policy applies to all data collected in their system:
https://www.fresha.com/privacy
4.2 Payment Processors (In-Spa Payments)
If you pay in person, your card will be processed via:
- Fresha
Fresha terminal is an independent PCI-compliant payment processor. LA French Spa does not receive or store your full card details.
4.3 Website Hosting / Technical Providers
We may use third-party hosting or analytics tools that process aggregated, non-identifying information for website functionality.
4.4 Legal Requirements
We may disclose personal information when required by law, regulation, or to protect our legal rights or customers’ safety.
We do not share your information with third parties for their independent marketing.
5. Cookies and Tracking Technologies
Our website and the Fresha booking widget may use cookies or similar technologies for:
- Security and fraud prevention
- Session management
- Essential website operations
- Basic analytics (non-personal)
You can manage cookies in your browser settings.
If you block essential cookies, Fresha’s booking system may not work properly.
Do Not Track (DNT):
We currently do not respond to browser-based DNT signals because no consistent industry standard exists.
6. Data Retention
We keep personal information only as long as necessary to:
- Manage appointments
- Process payments
- Provide customer support
- Meet legal, accounting, and compliance obligations
Your historical booking data remains in the Fresha system unless you request removal according to their procedures.
7. Your Rights & Choices
Depending on your location, you may have the right to:
- Access the personal data we hold
- Request corrections
- Request deletion where legally permitted
- Opt out of marketing communications
- Manage cookie settings
To exercise your rights, contact us at:
Email: contact@lafrenchspa.us
Address: LA French Spa LLC, 306 Alcazar Ave, Coral Gables, FL 33134
Certain actions involving your Fresha account (like deleting booking history) may need to be performed directly through Fresha under their policy.
We may need to verify your identity before fulfilling certain requests.
8. Children’s Privacy
Our website and online booking system are not intended for children under 13.
We do not knowingly collect personal information from children online.
If you believe information from a child under 13 has been submitted, contact us immediately.
9. Data Security
We implement reasonable physical, administrative, and technical safeguards, including:
- HTTPS/SSL protected website
- Secure servers for website hosting
- PCI-compliant payment processing through Fresha, Square, or Chase
However, no online system can guarantee 100% security.
10. Visitors from Outside Florida
Our website and booking tools operate from the United States.
If you access them from another state or country, your information may be transferred and processed in the U.S., where data protection laws may differ from those in your region.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
When changes are made, we will update the “Last updated” date and post the revised version on our website.
12. Contact Us
If you have questions about this Privacy Policy or your personal information:
LA French Spa LLC
306 Alcazar Ave
Coral Gables, FL 33134
Email: contact@lafrenchspa.us
Phone: +1 (305) 332-5444